Cancellation and Refund Policy

Last updated: 19 May, 2026

1. Introduction 

This Cancellation and Refund Policy (the “Policy”) governs how subscribers to CleaRank may cancel their subscriptions and obtain refunds. CleaRank is operated by CleaRank Ltd. (“CleaRank”, “we”, “us”, or “our”), an Israeli private company with its registered office at Beni Berman 2, Netanya 4249330, Israel. 

This Policy is issued in accordance with the Israeli Protection of the Consumer Law, 5741-1981 (the “Consumer Protection Law”) and the Consumer Protection Regulations (Cancellation of Transaction), 5771-2010 (the “Cancellation Regulations”), and forms an integral part of CleaRank’s Terms of Service. 

CleaRank provides web-based trading education, analytics, and trade simulation tools through the trade.clearank.com platform on a subscription basis. By purchasing a paid subscription, you (the “Subscriber” or “Consumer”) accept the terms of this Policy.

2. Definitions 

  • “Subscription” — a paid Pro or Ultra plan offered by CleaRank, charged on a recurring monthly or annual basis in U.S. Dollars (USD) or local-currency equivalent. 
  • “Distance Transaction” — has the meaning given in section 14C of the Consumer Protection Law. 
  • “Continuous Service Transaction” — has the meaning given in sections 13(a) and 13D of the Consumer Protection Law, and expressly includes every recurring monthly or annual CleaRank Subscription. 
  • “Business Day” — any day other than Friday, Saturday, an Israeli statutory holiday, or the afternoon of the eve of an Israeli statutory holiday. 
  • “Statutory Cancellation Fee” — the cancellation fee permitted under section 14E(b) of the Consumer Protection Law (the lesser of 5% of the transaction value or NIS 100). 

3. 14-Day Money-Back Guarantee 

As an enhancement to your statutory rights — going beyond what the Consumer Protection Law requires — CleaRank offers every first-time paying Subscriber a 14-day money-back guarantee: 

If, for any reason, you are not satisfied with your Subscription, you may request a full refund within fourteen (14) calendar days of the first paid charge by emailing info@clearank.com. The refund will be processed to your original payment method, in U.S. Dollars, at no cancellation fee, within fourteen (14) days of receipt of your request. 

The 14-day money-back guarantee: 

  • applies to the first paid billing cycle only on a given account; 
  • is offered regardless of how much of the platform you used during those 14 days; 
  • is offered in addition to — not in lieu of — your statutory cancellation rights described in Section 4. 

4. Statutory Cancellation Rights (Israeli Consumer Protection Law) 

4.1 General right of cancellation — section 14C(c) 

In accordance with section 14C(c) of the Consumer Protection Law, where the Subscription is a Distance Transaction you may cancel it within fourteen (14) days of the later of (i) the date of the transaction or (ii) the date you received the disclosure document required under the Consumer Protection Law. 

4.2 Continuous Service Transactions — section 13D 

Every CleaRank Subscription is a Continuous Service Transaction. In accordance with section 13D of the Consumer Protection Law: 

  • you may cancel a Continuous Service Subscription at any time, without giving a reason; 
  • cancellation becomes effective at the end of the current billing cycle for which payment has already been made, unless an earlier effective date is required by law or expressly granted under Sections 3 or 4.3 of this Policy; 
  • no penalty, exit fee, or contractual lock-up is imposed beyond the Statutory Cancellation Fee, which CleaRank voluntarily waives in the circumstances described in Section 6.4. 

4.3 Extended cancellation right for protected groups — section 14C1 

In accordance with section 14C1 of the Consumer Protection Law, if you are: 

  • (a) a person with a disability, as defined in the Equal Rights for Persons with Disabilities Law, 5758-1998; 
  • (b) a senior citizen aged sixty-five (65) or above; or 
  • (c) a new immigrant (as defined in the Consumer Protection Law) who purchased the Subscription within five (5) years of immigration, 

— and the Subscription was sold to you pursuant to a conversation (whether in person, by telephone, or by video) with a CleaRank representative — you are entitled to cancel the transaction within four (4) months of the later of the transaction date or the date you received the disclosure document, subject to the conditions of section 14C1 of the Consumer Protection Law. 

CleaRank may request supporting documentation (e.g., a disability certificate, an Israeli identity card showing age, or an immigrant certificate) before processing an extended-cancellation request. 

4.4 Exceptions to the right of cancellation — section 14C(d) 

In accordance with section 14C(d) of the Consumer Protection Law, the statutory right of cancellation does not apply to: 

  • (a) information products and intangible services that have been  rendered in full to the Subscriber prior to the cancellation request, where full performance was made with your prior agreement; 
  • (b) digital goods that, by their nature, are not capable of return; and 
  • (c) information services consumed before the cancellation request, including, without limitation, AI-generated trade analyses, market reports, and downloadable data exports. 

Notwithstanding the foregoing, the 14-day money-back guarantee in Section 3 will be honored regardless of platform usage during the 14-day window — this is a contractual concession by CleaRank that exceeds the statutory floor. 

5. How to Cancel 

You may cancel your Subscription by any of the following means. All methods are equally valid. 

5.1 Inside the platform 

Sign in at trade.clearank.com, open Settings → Billing, and click  “Cancel Subscription.” You will receive a confirmation email within minutes. 

5.2 By email 

Send a cancellation request from the email address registered to your CleaRank account to info@clearank.com. Please include: 

  • your full legal name; 
  • the email address registered to the account; 
  • the date of the charge for which a refund is sought (if applicable); and 
  • the reason for cancellation (optional, used solely for product improvement). 

5.3 By post 

Written cancellation may be sent to: 

CleaRank Ltd. Beni Berman 2, Netanya 4249330, Israel.

A cancellation request is deemed received on the Business Day on which it is delivered, or, if delivered outside business hours, on the next Business Day. 

6. Refunds: Method, Currency, Timing, and Fees 

6.1 Method 

Refunds are issued to the original payment method used for the transaction. Where this is not possible (for example, because the payment card has expired or been cancelled), an alternative method will be agreed with you in writing. 

6.2 Currency 

Subscriptions are charged in U.S. Dollars (USD). Refunds are issued in U.S. Dollars in the same nominal amount that was charged. Any difference resulting from foreign-exchange rate fluctuations, card network fees, or bank conversion charges between the date of the original charge and the date of refund is determined by your card issuer or bank and is not the responsibility of CleaRank. 

6.3 Timing 

In accordance with section 14E of the Consumer Protection Law, CleaRank will process a valid cancellation and issue any refund owed  within fourteen (14) days of receipt of the cancellation request. The credit’s appearance on your card or bank statement is subject to the processing times of your card issuer and may take up to thirty (30) days in total. 

6.4 Cancellation fee 

Section 14E(b) of the Consumer Protection Law permits CleaRank to charge a cancellation fee of the lesser of (i) 5% of the transaction value or (ii) NIS 100. CleaRank voluntarily waives this fee in all of the following circumstances: 

  • the cancellation is made under the 14-day money-back guarantee (Section 3); 
  • the cancellation is of a Continuous Service Subscription where no refund is owed (i.e., service simply terminates at the end of the paid period); and 
  • the cancellation is exercised under the extended cancellation right in Section 4.3. 
  • CleaRank reserves the right to charge the Statutory Cancellation Fee in other circumstances permitted by law. 

6.5 Taxes 

Any value-added tax (VAT) or sales tax that was added to the original transaction will be refunded together with the principal amount, to the extent that such tax is recoverable from the applicable tax authority. 

7. Auto-Renewal and Cancellation of Future Billing 

Paid Subscriptions renew automatically at the end of each billing cycle unless cancelled. Cancellation stops all future charges immediately upon processing. You will retain access to paid features until the end of the period for which payment has already been made; after that date your account will revert to the free tier. 

If you cancel mid-cycle and do not qualify for a refund under Sections 3 or 4 above, no pro-rated refund of the current cycle is provided, and access to paid features continues until the end of the paid period. This is consistent with the rule in section 13D(d) of the Consumer Protection Law. 

8. Annual Plans 

Where CleaRank offers an annual prepaid Subscription, cancellation under the 14-day money-back guarantee (Section 3) results in a full refund of the prepaid amount. Cancellation after day 14 results in (i) immediate termination of auto-renewal and (ii) a pro-rata refund of the unused portion of the annual term, calculated on a per-day basis from the cancellation date through the end of the prepaid term, less the Statutory Cancellation Fee (which CleaRank may waive at its discretion). 

9. Free Tier 

Use of the CleaRank free tier is not a paid transaction, and the cancellation and refund provisions of this Policy do not apply to it. You may discontinue use of the free tier or delete your account at any time from Settings → Privacy → Delete Account, subject to the 30-day soft-delete grace period described in our Privacy Policy. 

10. Chargebacks and Disputes 

We ask that you contact us at info@clearank.com before initiating a chargeback with your card issuer. CleaRank resolves the substantial majority of disputes within one (1) Business Day. Filing a chargeback

without first contacting CleaRank may result in (a) suspension of your account pending resolution and (b) loss of access to the 14-day money back guarantee. CleaRank reserves all rights and remedies under applicable law in respect of fraudulent or bad-faith chargebacks. 

Nothing in this Section limits any right you may have under applicable consumer-protection or payment-card-network rules to dispute a charge. 

11. Payment Processor 

Subscription payments are processed by PayMe (Paid.co.il), an Israeli regulated payment service provider, on behalf of CleaRank Ltd. The PayMe checkout, card-data capture, and 3-D Secure flows are subject to PayMe’s own terms; this Policy governs the contractual relationship between you and CleaRank with respect to the Subscription itself. 

12. International Consumers — Additional Statutory Protections 

CleaRank serves Subscribers worldwide. Where you are a consumer resident outside the State of Israel, the following statutory protections may apply in addition to — and never in derogation of — the protections set out above. Where a local mandatory rule conflicts with any provision of this Policy, the local mandatory rule prevails. 

12.1 European Economic Area (EEA) 

If you are a consumer resident in the EEA, you have the right to withdraw from the Subscription within fourteen (14) days under Articles 9–14 of Directive 2011/83/EU on consumer rights (the “Consumer Rights Directive”), as transposed into the law of your Member State. CleaRank’s 14-day money-back guarantee in Section 3 satisfies this right and applies on identical terms. 

As contemplated by Article 16(m) of the Consumer Rights Directive, the right of withdrawal in respect of digital content provided otherwise than on a tangible medium may be lost where the Subscriber gives express prior consent to immediate performance and acknowledges loss of the right. CleaRank does not invoke this carve-out — the 14-day

guarantee in Section 3 is honored in full regardless of access or usage during the withdrawal period. 

EEA consumers may also submit a complaint via the European Commission’s Online Dispute Resolution (ODR) platform at https:// ec.europa.eu/consumers/odr. CleaRank’s contact address for ODR purposes is info@clearank.com. CleaRank is not, at present, committed to use any alternative dispute resolution body. 

12.2 United Kingdom 

If you are a consumer resident in the United Kingdom, you have a 14- day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134. CleaRank’s 14-day money-back guarantee in Section 3 is the operative statement of that right and is honored without invoking the digital-content carve-out in regulation 37(1) of those Regulations. A model cancellation form is available on request from info@clearank.com. 

12.3 California, United States 

If you are a consumer resident in California, you have rights under California’s Automatic Renewal Law (Cal. Bus. & Prof. Code §§ 17600– 17606), including: 

  • clear and conspicuous disclosure of auto-renewal terms at signup;
  • the right to cancel an automatically renewing Subscription online at any time, without need to call or write to a representative; and 
  • in the case of any Subscription with a free or discounted trial of more than thirty-one (31) days, a reminder notice three (3) to twenty-one (21) days before renewal. 

CleaRank complies with each of these requirements. California Subscribers may cancel online at any time from Settings → Billing. California Subscribers also have rights to be free of unwanted charges and to receive refunds for billing errors as required by California law. 

12.4 Australia 

If you are a consumer resident in Australia, you have rights under the  Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)), including statutory guarantees that the Subscription service will be supplied with due care and skill and be reasonably fit for any disclosed purpose. Nothing in this Policy excludes, restricts, or modifies any consumer guarantee or right that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law. 

12.5 Canada 

If you are a consumer resident in a Canadian province or territory, the mandatory consumer-protection provisions of the law of your jurisdiction apply in addition to this Policy, including, where applicable, internet sales-contract rules under provincial statutes such as Ontario’s  Consumer Protection Act, 2002 (S.O. 2002, c. 30, Sch. A), Quebec’s  Consumer Protection Act (R.S.Q., c. P-40.1), and equivalent legislation in other provinces. 

12.6 Other Jurisdictions 

For all other jurisdictions, the mandatory consumer-protection rules of the country (or, where applicable, the state, province, or territory) in which you are habitually resident apply in addition to this Policy. Nothing in this Policy is intended to deprive you of the benefit of those mandatory rules. Where a mandatory rule conflicts with a provision of this Policy, the mandatory rule prevails and the remaining provisions of this Policy continue in full force and effect (see also Section 15 — Severability). 

12.7 Currency, Exchange Rates, and Local Taxes for International Subscribers 

Subscriptions are charged in U.S. Dollars (USD). Your card issuer or bank converts that amount into your local currency at its prevailing rate at the time of the charge, and may apply foreign-transaction, cross border, or currency-conversion fees that are not retained by CleaRank. Likewise, refunds are issued in USD, and the local-currency amount you receive may differ from the local-currency amount originally debited solely because of exchange-rate movement between the two dates — CleaRank is not responsible for that difference. 

International Subscribers are responsible for any local taxes, duties, withholdings, or levies that may apply in their country of residence to the purchase of digital services supplied from outside that country. CleaRank charges and remits Israeli VAT only where required by Israeli law. 

13. Governing Law and Jurisdiction 

This Policy is governed by, and shall be construed in accordance with, the laws of the State of Israel, without regard to its conflict-of-laws principles. The competent courts of Tel Aviv–Jaffa, Israel shall have exclusive jurisdiction over any dispute arising out of or in connection with this Policy, provided, however, that: 

  • (a) nothing in this Section shall deprive a Consumer of the protection afforded by the mandatory consumer-protection provisions of the law of the country (or state, province, or territory) in which the Consumer is habitually resident; and 
  • (b) a Consumer resident outside Israel may, at the Consumer’s option, bring proceedings against CleaRank in the courts of the Consumer’s country of habitual residence, and CleaRank may, in respect of a Consumer, only bring proceedings in the courts of the country of the Consumer’s habitual residence, in each case to the extent required by the mandatory consumer-protection provisions of that country’s law (including, where applicable, Article 18 of Regulation (EU) 1215/2012 (Brussels I Recast) for EEA Consumers). 

14. Changes to this Policy 

CleaRank may amend this Policy from time to time. Any amendment will be posted on this page with a revised “Last Updated” date. Material amendments — those that materially diminish a Subscriber’s rights — will be communicated to active Subscribers by email at least thirty (30) days before they take effect, and continued use of the Subscription after the effective date constitutes acceptance of the amended Policy. Amendments do not retroactively reduce the 

cancellation rights of a transaction that was entered into before the amendment took effect. 

15. Severability 

If any provision of this Policy is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect. In particular, where a provision conflicts with a mandatory provision of the Consumer Protection Law, the statutory provision shall prevail and the rest of this Policy shall remain in effect. 

16. Contact 

CleaRank Ltd. 

Beni Berman 2, Netanya 4249330, Israel 

Cancellation & refund queries: info@clearank.com 

Web: https://clearank.com/

Phone: +972-52-695-5673

Subscription portal: trade.clearank.com 

For independent consumer guidance you may also contact the Israeli Consumer Protection and Fair Trade Authority at https://www.gov.il/he/departments/consumer_protection_and_fair_trade_authority. 

© 2026 CleaRank Ltd. All rights reserved. · Issued under the Israeli Protection of the Consumer Law, 5741-1981 and the Consumer Protection Regulations (Cancellation of Transaction), 5771-2010, and additionally honoring the consumer cancellation rules of the EEA (Directive 2011/83/EU), the United Kingdom (SI 2013/3134), California (Cal. Bus. & Prof. Code §§ 17600–17606), Australia (Schedule 2 to the Competition and Consumer Act 2010), and equivalent local laws of every other country in which CleaRank’s Subscribers reside.